Terms Of Service

These Terms of Service apply to your use of the Willow & Bow website and to orders placed through our website.

Please read these Terms carefully before placing an order. By placing an order with Willow & Bow, you confirm that you have read and understood these Terms.

1. About These Terms

In these Terms, "Willow & Bow", "we", "our" or "us" means Willow & Bow, and "you" or "your" means the person using our website or placing an order with us.

These Terms apply to purchases made through the Willow & Bow website.

If you are purchasing as a consumer, nothing in these Terms affects your statutory rights.

2. About Willow & Bow

Willow & Bow is a curated drinks gifting studio offering drinks-led gift collections, including alcoholic drinks, mixers, snacks, glassware, recipe books and other gift accessories.

Our collections are carefully assembled to create a particular drinking experience. Individual products, brands, packaging and decorative details may occasionally change due to supplier availability, seasonal supply, product discontinuation, packaging changes or circumstances outside our reasonable control.

3. Using Our Website

You agree to use our website only for lawful purposes and in a way that does not:

  • damage or interfere with the operation of the website;
  • attempt to gain unauthorised access to our systems;
  • introduce malicious software or harmful code;
  • interfere with another person's use of the website; or
  • breach any applicable law or regulation.

We make reasonable efforts to ensure that information on our website is accurate and up to date. However, occasional errors, omissions or inaccuracies may occur.

We reserve the right to update, amend or correct website content, including product descriptions, pricing and availability, where reasonably necessary.

4. Your Account

If you create an account with Willow & Bow, you are responsible for keeping your login details confidential and for activity carried out through your account.

You must ensure that the information you provide is accurate, complete and kept up to date.

We reserve the right to suspend or close an account where we reasonably believe it has been used fraudulently, unlawfully or in breach of these Terms.

5. Products, Images & Product Information

We take care to ensure that our product descriptions, photographs and other information accurately represent the gifts we offer.

However, product photography is for illustrative purposes and the appearance of individual products, packaging, labels, brands and decorative details may vary.

This may occur because of supplier changes, seasonal availability, packaging updates or product substitutions.

Recipe Books & Product Imagery

Some Willow & Bow collections include recipe books or recipe cards featuring photographs of specific drinks, ingredients, bottles or brands.

Where a product has been substituted in accordance with Section 6 below, the product shown in the recipe book or accompanying imagery may differ from the product supplied.

Where reasonably possible, we will select substitutions that preserve the intended recipe, flavour profile and overall drinking experience.

Nothing in this section limits your statutory rights where goods are not as described, are not of satisfactory quality or are not fit for purpose.

6. Product Availability & Substitutions

We make every effort to ensure that the products shown in our collections are available when you place your order. However, our products are sourced from a range of suppliers and availability can change.

A product may become unavailable because of supplier availability, seasonal supply, discontinued products, changes in product ranges, or circumstances beyond our reasonable control.

If an individual product becomes unavailable, we reserve the right to substitute it with a suitable alternative of equal or greater value and comparable quality.

Where possible, the replacement will be similar in:

  • drink type or spirit category;
  • style and flavour profile;
  • size;
  • quality and provenance; and
  • overall look and feel of the collection.

For other products within a collection, including mixers, snacks, confectionery, garnishes, glassware or gift accessories, we may also make reasonable substitutions where necessary.

We will not deliberately substitute an item with an inferior or lower-value alternative.

Any substitution will be made with the overall character, purpose and drinking experience of the collection in mind.

Where we are unable to provide a suitable alternative, we will contact you where reasonably possible to discuss the available options. These may include removing the unavailable item and refunding its applicable value.

Any refund relating to an unavailable product will be handled in accordance with our Refund & Returns Policy and your statutory rights.

7. Orders & Contract Formation

When you place an order through our website, you are making an offer to purchase the products selected by you.

After placing an order, you will receive an order confirmation acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract between you and Willow & Bow is formed when we confirm acceptance of your order.

We reserve the right to decline or cancel an order before acceptance where, for example:

  • a product is unavailable;
  • there is an obvious pricing or product description error;
  • we are unable to deliver to the address provided;
  • payment cannot be authorised;
  • we have reason to believe an order has been placed fraudulently or unlawfully;
  • we are unable to fulfil the order in accordance with applicable licensing or legal requirements; or
  • circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

8. Pricing & Payment

All prices displayed on our website are in pounds sterling (£) and include VAT where applicable.

Delivery charges, where applicable, will be shown separately before you complete your purchase.

We reserve the right to change prices, products and promotions at any time.

Any price change will not affect an order that we have already accepted, except where there has been an obvious pricing error.

Payment must be made using one of the payment methods available at checkout.

9. Alcohol Purchases & Age Verification

Willow & Bow sells alcohol only to customers aged 18 or over.

By placing an order containing alcohol, you confirm that you are aged 18 or over.

We operate age-verification procedures in accordance with applicable licensing requirements.

Our delivery partners may operate a Challenge 25 procedure and may request proof of age where the recipient appears under 25.

The recipient must be aged 18 or over and must satisfy the applicable age-verification requirements before alcohol can be handed over.

If the required age verification cannot be completed, delivery may be refused and the order may be returned to us.

Please see our Alcohol Policy and Shipping Policy for further information.

10. Delivery

Our delivery arrangements, including dispatch times, delivery services, delivery areas, delivery charges, tracking, age verification and procedures for failed or delayed deliveries are set out in our Shipping Policy.

You are responsible for providing an accurate delivery address and ensuring that appropriate arrangements are made to receive the order.

Nothing in these Terms limits your statutory rights relating to delivery.

11. Cancellations, Returns & Refunds

Our cancellation, returns and refund arrangements are set out in our Refund & Returns Policy.

This includes information about:

  • statutory cancellation rights;
  • returning goods;
  • personalised products;
  • opened or consumed products;
  • damaged or faulty goods;
  • refunds; and
  • delivery charges.

Nothing in these Terms or our Refund & Returns Policy limits or excludes your statutory rights.

12. Faulty, Damaged or Incorrect Items

We carefully check every Willow & Bow gift before it leaves our studio.

If your order arrives damaged, faulty, incorrect or materially different from what you ordered, please contact us as soon as possible.

Please see our Refund & Returns Policy for information about reporting problems and the remedies that may be available.

Nothing in these Terms limits your statutory rights relating to faulty, damaged, misdescribed or unsuitable goods.

13. Allergens & Dietary Information

Our collections may contain food, snacks, confectionery, mixers or other products containing allergens.

Ingredient and allergen information should be checked against the relevant product information before consuming any food or drink supplied as part of a Willow & Bow gift.

If you have a food allergy or specific dietary requirement, please contact us before placing your order so that we can advise whether a particular collection is suitable.

We cannot guarantee that a collection will be suitable for a particular allergy or dietary requirement unless we have specifically confirmed this to you in writing.

14. Personalisation

Some Willow & Bow gifts offer personalisation options, which may include personalised gift messages, tags, lettering, branding or other personalised elements.

You are responsible for ensuring that all information supplied for personalisation is accurate and correctly spelt before submitting your order.

Personalised or customised products may be excluded from cancellation rights once production has begun where the relevant legal exception applies.

We reserve the right to refuse personalised content that is unlawful, threatening, defamatory, discriminatory or otherwise inappropriate.

15. Gift Messages

Where you choose to include a personalised gift message, you are responsible for the content and accuracy of the message supplied.

We reserve the right to refuse content that is unlawful, threatening, defamatory, discriminatory, offensive or otherwise inappropriate.

16. Intellectual Property

All content appearing on the Willow & Bow website, including text, photographs, illustrations, graphics, logos, branding, product designs, recipe content and other materials, is owned by Willow & Bow or used with permission.

You may view and use the website for personal, non-commercial purposes.

You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

17. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience and information only.

We do not control and are not responsible for the content, availability, security or practices of third-party websites.

18. Website Availability

We aim to keep the Willow & Bow website available and operating correctly, but we cannot guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend access where reasonably necessary for maintenance, updates, security or technical reasons.

19. Events Outside Our Reasonable Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control.

These may include:

  • severe weather;
  • fire, flood or other natural events;
  • industrial action;
  • supplier failure;
  • transport or courier disruption;
  • interruption to utilities or telecommunications;
  • government action;
  • changes in law or licensing requirements; or
  • other circumstances that we could not reasonably have prevented.

Where such circumstances affect your order, we will take reasonable steps to minimise the impact and keep you informed where appropriate.

Nothing in this section affects your statutory rights.

20. Our Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

If you are purchasing as a consumer, nothing in these Terms limits your statutory rights.

Subject to the above, we will not be responsible for losses that:

  • were not reasonably foreseeable when the contract was formed; or
  • arise from circumstances outside our reasonable control.
21. Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer.

Where applicable, consumer law provides protections relating to the quality, description and fitness for purpose of goods supplied to you.

If any provision of these Terms conflicts with a mandatory legal right that applies to you, that legal right will take precedence.

22. Governing Law

These Terms and any contract between you and Willow & Bow are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory protections provided by the law applicable to you.

The courts of England and Wales will have jurisdiction in relation to disputes, subject to any rights you may have under applicable consumer law.

23. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements or website.

The latest version will always be published on this page together with the date it was last updated.

Changes will not affect the terms applying to an order that we have already accepted unless we are required to make the change by law.

24. Contact Us

If you have any questions about these Terms, your order or any of our policies, please contact us:

Willow & Bow
Email: hello@willowandbow.co.uk

Last updated: 22/09/2026