Simply select your desired gift or hamper from our shop and add them to your cart. When you are ready, proceed to our secure checkout to add your personal gift message and select any additional personalisation. Finally, provide your delivery details and complete the step by step payment instructions. The process is designed to be straightforward, ensuring your gift is secured and ready for preparation in the studio.

We accept all major debit and credit cards, including Visa, MasterCard and American Express. For a swifter experience, we also offer secure express checkout via PayPal, Apple Pay, and Google Pay.

Our standard delivery service is with DPD Local. Delivery is usually the next working day after dispatch. Dispatch times are additional. Saturday delivery is available. 

Standard delivery is free on orders of £100 and above. Orders under £100 are charged a £6.95 delivery fee.

We aim to dispatch your order within 1-2 working days of it being placed. During peak gifting seasons, such as November and December for Christmas gifting and June for Father’s Day etc, dispatch may take longer, (approximately 2-3 working days.) We will update our dispatch timescales as necessary so you can check the latest information before ordering. 

Once your order has been dispatched with DPD Local, delivery is usually the next working day, but please allow 1–2 working days. Dispatch and delivery times are separate. 

Yes. Once your collection has been hand-prepared and dispatched, you will receive a confirmation email containing a tracking number which you can use to track the delivery status on our website or through the courier's website.

In accordance with UK law, alcoholic goods cannot be left with anyone under the age of 18. Our courier partners operate a Challenge 25 policy; if the recipient looks under 25, valid photo ID will be requested upon delivery. If This cannot be supplied, the courier will refuse delivery and may return the package to Willow & Bow.

Please Note - Any delivery fees incurred in this situation will not be refunded.

If you are unavailable when our courier arrives, a calling card will be left so you can reschedule for a more convenient time. Should further delivery attempts be unsuccessful, your order will be returned to our studio and we will issue a refund for the cost of the items, minus the original delivery charge.

Each item is prepared with both presentation and protection in mind. Delicate bottles or glassware are swaddled in protective honeycomb wrap before being placed in their signature hamper or presentation box, then nestled into a heavy-duty transit box. We use recycled paper-based cushioning and reinforced outer packaging to ensure contents arrive in perfect condition.

To maintain our high standards of presentation, your gift is shipped in branded outer packaging. We never include physical invoices or price details within the box, making it perfectly safe to ship directly to your recipient. Your digital receipt will be sent to your email address only.

Every Willow & Bow gift includes a complimentary gift message. You can add your message before checkout and we will ensure it is beautifully presented within the box.

Many of our spirits and mixers are naturally vegan and gluten-free, and full ingredient and allergen details are listed within each product description. While our current collections are fixed, expanding our dietary-specific ranges is a priority for the near future.

Not currently. While our current collections are alcohol-based, we are actively working to introduce a range of premium non-alcoholic experiences in the future.

Not currently. To ensure the most balanced and exceptional experience, our collections are currently pre-curated by the studio. This allows us to pair premium spirits with the perfect accompaniments.

Where possible we aim to source sustainable products for our hampers and use sustainable or recyclable materials within our packaging. We champion natural woodwool or paper-based shred and eco-friendly paper materials over plastic alternatives for our outer packaging.

Our wicker hampers and wooden presentation boxes are crafted to be repurposed within the home and are perfect to re-gift or upcycle.

We make every effort to ensure your gift arrives exactly as pictured. However, products can occasionally become unavailable due to supplier availability, seasonal supply or discontinued products. Where necessary, we may substitute an item with a suitable alternative of equal or greater value and comparable quality, while retaining the overall character and experience of your chosen collection.

This can also mean that a product shown in the accompanying recipe book or product photography may differ from the item you receive. Where possible, we select substitutions that maintain the intended recipe, flavour profile and drinking experience.

You can find full details in our Terms of Service.

We work quickly to prepare and dispatch your orders. If you need to amend or cancel, please contact us immediately. We are unable to make any changes once an order has been processed for shipping.

We offer a 14-day returns window for unused and unopened items in their original condition, with all seals intact. Please contact us to arrange a return.

Please email us at hello@willowandbow.co.uk within 48 hours of delivery with your order number and photos of the damage. We will arrange a replacement or refund immediately.

Every care is taken in the curation of all orders but if an item should be incorrect or missing, please email us at hello@willowandbow.co.uk with your order number and details of the missing item. We will prioritise sending a replacement item to you immediately.