Age Verification

Alcohol may only be purchased from Willow & Bow by customers aged 18 or over.

By placing an order containing alcohol, you confirm that you are aged 18 or over.

We operate a Challenge 25 policy. This means that anyone who appears to be under the age of 25 may be asked to provide acceptable proof of age before an alcohol-containing order can be handed over.

Our delivery partners may carry out age verification at the point of delivery. Depending on the delivery service being used, this may involve checking an appropriate physical or digital form of proof of age.

If the required age verification cannot be completed, the alcohol will not be handed over and the delivery may be refused and returned to Willow & Bow.

For remote alcohol sales, appropriate age-verification measures are required and the Home Office guidance states that businesses should consider how verification takes place before alcohol is handed to the customer.

Alcohol Deliveries

Alcohol-containing orders must be received by a person who is 18 or over and who satisfies the applicable age-verification requirements.

Alcohol will not be:

• delivered to a person under 18;
• handed to a person who cannot satisfy the required age verification;
• left unattended;
• left in a designated "safe place"; or
• left with a person who is under 18.

If no eligible recipient is available, the delivery may be refused or a further delivery attempt may be arranged in accordance with our Shipping Policy.

Where an alcohol-containing order is returned to Willow & Bow following an unsuccessful delivery or failed age verification, any refund will be handled in accordance with our Refund & Returns Policy and your statutory rights.

Gifting Alcohol

If you purchase a Willow & Bow gift containing alcohol for another person, you are responsible for providing an accurate delivery address and recipient information.

The recipient must be aged 18 or over and will be subject to our age-verification requirements at delivery.

Please do not purchase or arrange delivery of an alcohol-containing gift for anyone you know or have reason to believe is under 18.

Willow & Bow will not knowingly supply alcohol to anyone under the age of 18.

Responsible Drinking

Willow & Bow encourages the responsible enjoyment of alcohol.

Our products are intended to be enjoyed responsibly and in moderation. We encourage customers and recipients to follow the UK's current low-risk drinking guidance and to avoid excessive consumption.

Alcohol should never be supplied to anyone who is under 18 or who is already intoxicated.

Alcohol Licensing

Alcohol sales through Willow & Bow are conducted in accordance with the Licensing Act 2003, applicable licensing requirements and the conditions of our relevant licence or authorisation.

Where alcohol is sold remotely, the applicable licensing requirements extend to the premises and processes through which the alcohol is selected, appropriated and dispatched for delivery.

We maintain appropriate procedures for the sale and delivery of alcohol, including age verification.

Delivery Restrictions

Our alcohol-containing gifts are subject to the delivery restrictions set out in our Shipping Policy.

We reserve the right to refuse or delay an alcohol delivery where the required age-verification or delivery requirements cannot be satisfied.

Contact Us

If you have any questions about our Alcohol Policy, please contact:

Willow & Bow
hello@willowandbow.co.uk