Information We Collect

We may collect the following types of personal information:

• Contact details – name, email address, phone number, and delivery address
• Financial information – payment details processed securely via our payment provider
• Account information – if you create an account with us
• Transaction information – details of your orders and purchase history
• Device & usage information – how you interact with our website

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your purchases
• Send marketing communications (where you have opted in)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and maintain security

Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties who assist in operating our business (such as courier services and payment processors), and as required by law. Our store is powered by Shopify — you can read more about how Shopify handles data at shopify.com/legal/privacy.

Your Rights

You have the right to access, correct, delete, or port your personal data. You may also opt out of marketing communications at any time. To exercise any of these rights, please contact us at hello@willowandbow.co.uk

Data Retention & Security

We retain your data only for as long as necessary to fulfil the purposes outlined in this policy. We implement appropriate technical and organisational measures to protect your information.

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors.

International Transfers

Where your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable data protection law.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Contact Us

For any privacy-related queries, please contact us at hello@willowandbow.co.uk